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Subscribe & Save FAQs

To access your Subscribe & Save account, first login to your at account ilikechike.com/account.

Then, select "Manage Subscription" to access the options below.

Subscribe & Save Frequently Asked Questions: How do I…


Modify Subscription information: change flavor, change the quantity of item, next charge date, or order frequency.

  • Subscriptions tab: Select the existing subscription, then “Edit.”

  • Updating the following information:

    • Next charge date: Select “Next charge date,” choose the date you would like update subscription to, then select “Update next shipment date”

    • Delivery frequency: Select “Delivery schedule,” choose the number of days, weeks, or months desired, then select “Update.”

    • Item quantity: Select “Product”, choose the order quantity, then select “Update”

    • Product flavor: Select “Product,” choose “Swap Product,” select the appropriate product, then choose “Swap Product” again.


Skip a Subscribe & Save order

  • Subscriptions tab: Select the existing subscription, then “Edit,” then select “Skip shipment”
  • In the pop-up, confirm skip by selecting “Skip shipment.”


View future order schedule

  • Delivery Schedule tab: Select the subscription you’d like to manage, then follow the steps in the “Modify Subscription” section.
  • Add a new Subscribe & Save order
  • Subscriptions tab: Select “Add product,” then select the item you would like to add.
  • Update the quantity, deliver schedule, shipping address, and then “Add Product.


Change my address or billing information

  • Select the coordinating tab (“Addresses” or “Billing Information”), then select the information you would like to update.
  • Enter new information in the pop-up to replace existing shipping/billing information.
  • NOTE: The shipping address will only be applicable to orders that have not yet shipped, not orders with a shipping date before the edit was made.

Cancel my subscription

  • Subscriptions tab: Select the existing subscription, then “Edit,” then scroll to the bottom and select “Cancel subscription.”

Login to my Subscribe & Save account

  • Select “Login” from the website’s main menu
  • Enter your login information.

Update my password

  • Login to your Subscribe & Save account steps in “Login to my account” section
  • Select “Forgot your password?”, and enter your email, and “Submit.”

 

Did you have a question that wasn't answered here?
If so, feel free to contact us directly with any questions: 


Toll-Free: 1-800-929-9439
Office Hours: Monday-Friday, 9AM-5PM (CST)
Or email us by simply filling out the contact form below. Thanks!

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