Subscribe & Save FAQs
Subscribe & Save Frequently Asked Questions: How do I…
Modify Subscription information: change flavor, change the quantity of item, next charge date, or order frequency.
Subscriptions tab: Select the existing subscription, then “Edit.”
Updating the following information:
Next charge date: Select “Next charge date,” choose the date you would like update subscription to, then select “Update next shipment date”
Delivery frequency: Select “Delivery schedule,” choose the number of days, weeks, or months desired, then select “Update.”
Item quantity: Select “Product”, choose the order quantity, then select “Update”
Product flavor: Select “Product,” choose “Swap Product,” select the appropriate product, then choose “Swap Product” again.
Skip a Subscribe & Save order
- Subscriptions tab: Select the existing subscription, then “Edit,” then select “Skip shipment”
- In the pop-up, confirm skip by selecting “Skip shipment.”
View future order schedule
- Delivery Schedule tab: Select the subscription you’d like to manage, then follow the steps in the “Modify Subscription” section.
- Add a new Subscribe & Save order
- Subscriptions tab: Select “Add product,” then select the item you would like to add.
- Update the quantity, deliver schedule, shipping address, and then “Add Product.
Change my address or billing information
- Select the coordinating tab (“Addresses” or “Billing Information”), then select the information you would like to update.
- Enter new information in the pop-up to replace existing shipping/billing information.
- NOTE: The shipping address will only be applicable to orders that have not yet shipped, not orders with a shipping date before the edit was made.
Cancel my subscription
- Subscriptions tab: Select the existing subscription, then “Edit,” then scroll to the bottom and select “Cancel subscription.”
Login to my Subscribe & Save account
- Select “Login” from the website’s main menu
- Enter your login information.
Update my password
- Login to your Subscribe & Save account steps in “Login to my account” section
- Select “Forgot your password?”, and enter your email, and “Submit.”
Did you have a question that wasn't answered here?
If so, feel free to contact us directly with any questions:
Office Hours: Monday-Friday, 9AM-5PM (CST)
Or email us by simply filling out the contact form below. Thanks!